What is BPO and KPO?

BPO is the acronym for Business Process Outsourcing and KPO stands for Knowledge Outsourcing Processing. These two terms are common now and as a layman sometimes we confuse between these two words and understand that both of these are same.

Let me give you an example to tell you the difference between them.  Suppose you are a college student and you have to make a project.  You compile the required information for your project and give it to a person who typed it, formatted it and give it to you as per your requirement.  This is a kind of job which BPO are doing.  

Top ten BPOs operating in India are : GENPACT, WNS Global, IBM Daksh, Aditiya Birla Minacs Worldwide, TCS BPO, WIPRO BPO, First Fource, Infosys BPO, HCL BPO, EXL Service Holdings.

The requirement to get job in a BPO is – You must be a graduate with excellent communication skills and computer savvy.

In another case, you have to make a project on a particular subject and you search a man who is expert in that subject and he make the project for you with the help of his expertise and experience.  This is what KPO are doing.

Top ten KPOs operating in India are : GENPACT, Evalueserve, Ugam Solutions, WNS, 24/7 Customer ICICI Onesource, EXL, Copal Partners, Pangea3, Techbooks.

The requirement to get job in a KPO is – You must be expert in your chosen service.

As of now BPOs revenues are much much higher than the KPOs but in near future, KPOs will dominate on this market.